Privacy Policy | AceRank

1. Introduction

Welcome to AceRank ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our exam preparation platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name and email address (during registration)
Profile information (avatar, preferences)
Payment information (for credit purchases)
Test results and performance data
Course enrollment information

2.2 Automatically Collected Information

Device and browser information
IP address and location data
Usage data (pages visited, time spent, features used)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your transactions and manage your account
Deliver personalized learning experiences and recommendations
Generate AI-powered tests and analytics
Send you important updates, notifications, and promotional materials
Respond to your inquiries and provide customer support
Detect, prevent, and address technical issues or fraudulent activity
Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our platform (e.g., Firebase, payment processors, analytics services)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze site traffic and usage patterns
Deliver personalized content
Improve platform security

You can control cookies through your browser settings, but disabling them may affect platform functionality.

6. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Secure cloud infrastructure (Google Cloud, Firebase)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Receive your data in a structured format
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at info@acerank.in

8. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Third-Party Services

Our platform uses third-party services including:

Firebase (Google): Authentication and database services
Google Analytics: Usage analytics and insights
Payment Processors: Secure payment processing
AI Services: Test generation and content analysis

These services have their own privacy policies governing their use of your information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: info@acerank.in
Support: support@acerank.in